Terms & Conditions

1. Overview

These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, you should not use this website.

2. About Us

This website is operated by:

Business Name: Meow&Melt Ltd

Email: meowmeltteam@outlook.com

3. Products

We specialise in the
sale of tea and related food products.

We make every effort to
ensure product descriptions, images, and prices are accurate. However, minor
variations in packaging or appearance may occur.

4. Orders

When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.

We reserve the right to:

Refuse or cancel any order
Limit quantities purchased
Cancel orders due to stock availability or pricing errors

If we cancel an order after payment, you will receive a full refund.

5. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We accept secure payment methods shown at checkout. Payment must be received in full before dispatch.

6. Delivery

We aim to dispatch orders within 5 business days.

Delivery times are estimates only and may vary due to courier delays or external factors beyond our control.

Risk of loss passes to you once the goods are delivered.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details.

Due to the nature of our products (tea and food items), returns are only accepted for unopened items within 14 days of receipt, in accordance with UK consumer law.

8. Product Use

Our products are intended for personal consumption only unless otherwise agreed.

We are not responsible for misuse, improper storage, or allergic reactions. Customers are responsible for checking ingredients before use.

9. Allergies & Food Safety

Our products may be processed in environments that handle allergens.

While we take care to provide accurate ingredient information, it is your responsibility to ensure the product is suitable for your dietary needs.

If you have allergies, please contact us before purchasing.

10. Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Meow&Melt Ltd and may not be copied, reproduced, or used without written permission.